I received in the mail recently information about a mediation training seminar scheduled in my area. Until I received the advertisement I had never really given much thought to mediation. I always relegated mediation to the purview of attorneys. After performing a little research into mediation and mediation training I now realize that I can safely say virtually everyone in the field of human resources has used mediation techniques at some point: when investigating harassment or discrimination complaints, resolving disputes between employees, counseling employees for performance-related issues, and even in managing professional relationships. Most of us have had little or no training in mediation - we just simply use our business acumen and common sense. Training in mediation develops a skill set to facilitate a structured formal process that takes under consideration the needs and goals of all parties involved.
Whether you decide to seek training from an outside provider or develop an in-house training program, training your managers and human resource professionals in mediation can provide the following benefits:
- enhancement of conflict resolution skills
- improvement in negotiation styles
- adaptation of communication styles to the situation
- reduction in escalation of disputes to litigation level
- allows for quick, mutually satisfactory resolutions
- fostering of mutual respect among participating parties
Want more information? Start your own research by reading this article from UK's HR Review titled Mediation: It Really Works.
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